As a Customer Service Recruitment Agency we know that Customer Service personnel are some of your most valuable employees. Often the only contact a customer will have with your business, a Customer Service agent holds the reputation of a company in the palm of their hand, and is often the determining factor in a customer’s experience.
Roles can vary from answering phones and basic technical support, sales and product demonstration, recording and resolving customer complaints, liaising with customers for product installation or delivery, assisting with customer accounts, questions surrounding billing, insurance policies, or screening calls for senior staff to ensure inquiries arrive at the correct destination.
Above all other skills, a Customer Service consultant must have empathy. The ability to see a situation from someone else’s viewpoint.
Qudos has designed a recruitment process for Customer Service consultants that highlights candidates with a genuine desire to help other people. Interacting with customers on a daily basis requires patience and the ability to anticipate a client’s needs, excellent listening skills, and strong personal values.
Customers want to be treated with respect and it’s the job of a Customer Service agent to ensure every client interaction with your business is handled in a calm and professional manner with all relevant data collected and passed on to the right department.
Paying attention to customers and listening attentively to their needs, combined with the ability to read customers and clear communication skills are vital to a good customer experience.
Customer Service personnel can also have an enormous impact on the results of a sales team. As the bridge between the sales team and customers, correctly recording enquiries and customer details, having a good working knowledge of products and services, and the ability to pick up on opportunities for increasing revenue are all attributes that make a successful Customer Service consultant.
As Melbourne’s leading Customer Service recruitment agency, Qudos has a vast database of customer service personnel to draw on when filling client positions.
Whether you are searching for temporary Customer Service staff to assist during peak season, a specialist problem solver to handle the hardest customer issues, or a Client Services Manager, Qudos understands the traits of quality customer service professionals and can match the right people to every type of service role.
- Customer Service Representative
- Customer Service & Sales Rep
- Inbound Customer Service Rep
- Customer Service Officer
- Customer Experience Officer