Customer service recruitment agency Melbourne

Maximise your brand management

As a customer service recruitment agency we know that customer service personnel are some of your most valuable employees!

Often the only contact a customer will have with your business, a customer service agent holds the reputation of a company in the palm of their hand, and is often the determining factor in a customer’s experience.

Roles can vary, and tasks include:

  • Answering phones and basic technical support
  • Sales and product demonstrations
  • Recording and resolving customer complaints
  • Liaising with customers for product installation or delivery
  • Assisting with customer accounts
  • Questions surrounding billing
  • Insurance policies
  • Screening calls for senior staff to ensure inquiries arrive at the correct destination
Qudos Customer service recruitment agency Melbourne
Qudos customer service consultant

What to look for in a customer service consultant

Above all other skills, a customer service consultant must have empathy; the ability to see a situation from someone else’s viewpoint.

Qudos has designed a recruitment process for customer service consultants that highlights candidates with a genuine desire to help other people.

Interacting with customers on a daily basis requires patience and the ability to anticipate a client’s needs, excellent listening skills, and strong personal values.

Customers want to be treated with respect. It’s the job of a customer service agent to ensure every client interaction with your business is handled in a calm and professional manner with all relevant data collected and passed on to the right department.

Paying attention to customers and listening attentively to their needs, combined with the ability to communicate clearly, are vital skills to a good customer experience.

Customer service personnel can also have an enormous impact on the results of a sales team.

As the bridge between the sales team and customers, customer service consultations also:

  • Correctly record enquiries and customer details
  • Have a good working knowledge of products and services
  • Identify opportunities to increase revenue
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Melbourne’s leading recruitment agency for customer service staff

As Melbourne’s leading customer service recruitment agency, Qudos has a vast database of customer service people to draw on when filling client positions.

Whether you are searching for temporary customer service staff to assist during peak season, a specialist problem solver to handle the hardest customer issues, or a client services manager, Qudos understands the traits of quality customer service professionals.

We’ll match the right people to every type of service role!

Qudos About Executive Assistant recruitment process

Common customer service roles include:

Qudos customer service icon

Customer Service Representative

Qudos Sales CSR

Customer Service & Sales Rep

Qudos Inbound CSR

Inbound Customer Service Rep

Qudos Customer Service Officer

Customer Service Officer

Qudos Customer Experience Officer

Customer Experience Officer

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Office Support Staff employment agency Qudos

Hire permanent and temporary customer service staff in Melbourne

Put your best foot forward

Customer service roles may seem easy to hire for but if you want a customer service team you can trust to give the best experience possible to your clients, your recruitment process should dive deeper.

When recruiting customer service people, we still use in-depth personality and aptitude testing to ensure your customer service staff connect with your customers.

Despite our small size, we’ve supplied customer service staff to many of Australia’s most recognisable companies and organisations.

We strongly believe it’s this focus on personality fit and shared values that allow us to punch above our weight and have earned us a place alongside much bigger names!

Start building the perfect customer service team – get in touch with Qudos Recruitment today.

Find temporary staff

Interim placements

Whether it’s a seasonal increase in demand or a valued staff member going on long service leave, we work hard to break the temp staffing stereotype and connect you with temporary staff who are equally skilled and competent.

Hire temporary staff

Find permanent staff

High calibre candidates

Recruitment is an arduous, time-consuming process. We take all that work off your hands, connecting you with permanent staff who aren’t just experienced and skilled, but who “click” with you, believe in your mission and fit seamlessly into your corporate culture.

Hire permanent staff