Above all other skills, a customer service consultant must have empathy; the ability to see a situation from someone else’s viewpoint.
Qudos has designed a recruitment process for customer service consultants that highlights candidates with a genuine desire to help other people.
Interacting with customers on a daily basis requires patience and the ability to anticipate a client’s needs, excellent listening skills, and strong personal values.
Customers want to be treated with respect. It’s the job of a customer service agent to ensure every client interaction with your business is handled in a calm and professional manner with all relevant data collected and passed on to the right department.
Paying attention to customers and listening attentively to their needs, combined with the ability to communicate clearly, are vital skills to a good customer experience.
Customer service personnel can also have an enormous impact on the results of a sales team.
As the bridge between the sales team and customers, customer service consultations also:
- Correctly record enquiries and customer details
- Have a good working knowledge of products and services
- Identify opportunities to increase revenue